Refund Policy

1. Payment Structure

turia operates on a prepaid wallet system alongside one-time payments for individual reports.

• Users can add balance to their turia wallet, which is used for astrologer consultations and AI-powered astrology consultations. Wallet balance added by the user does not expire.
• New users receive complimentary welcome credits upon first installing the app. These welcome credits expire 72 hours after being credited and are separate from any wallet balance added by the user.
• Reports are purchased through a separate one-time payment and are generated and delivered instantly upon successful payment.

2. Refund Eligibility

2.1 Technical Issues

• A full refund will be provided if a paid chat consultation is interrupted, or a paid report fails to generate or deliver, due to a verified technical or platform-side failure on turia's end.
• Connection or device issues on the User's end are not eligible for refunds.

3. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Completed chat consultations that have already been delivered.
• Reports that have already been generated and delivered.
• Dissatisfaction with the content, accuracy, or outcome of any prediction, interpretation, or report.
• Consultations where the User voluntarily disconnects.
• Expired welcome credits.
• Unused wallet balance (wallet balance itself does not expire and is not refundable to a bank account).

4. Refund Process

4.1 How to Request a Refund

To request a refund, email [email protected] with the subject "Refund Request" and include the following:

• Date and time of the consultation or report purchase
• Order/transaction ID
• Reason for the refund request
• Any relevant screenshots or evidence of the technical issue

4.2 Processing Time

• Refund requests will be reviewed within up to 5 business days.
• Approved refunds will be credited within 5-7 business days to the original payment method used for the purchase.

5. Special Circumstances

• In case of emergency maintenance or a service disruption affecting paid consultations or report generation, affected users will be notified and may be compensated with additional wallet credits at turia's discretion.
• turia reserves the right to review and modify refund decisions in exceptional circumstances.
• For disputes not covered under this Policy, users can contact customer support for resolution.

6. Modifications to Refund Policy

turia reserves the right to modify this Refund Policy at any time. Users will be notified of any significant changes via the Platform or registered email. Continued use of Services after policy updates constitutes acceptance of the revised Policy.

7. Contact Information

For any queries regarding refunds, please contact:

Note: This Refund Policy is governed by the laws of India and forms part of our Terms and Conditions. By using turia's Services, you agree to these refund terms and conditions.